Desku
Features
- Shared Team Inbox — Collaborate seamlessly on support tickets from various channels like email, social media, and WhatsApp, all in one unified inbox.
- Smart Automation — Utilize canned responses, triggers, and workflows to enhance response times and streamline support processes.
- Powerful AI Capabilities — Leverage AI to generate ticket summaries, suggest responses, and automate conversations with chatbots, improving efficiency.
- Self-Service Knowledge Base — Empower customers to find answers quickly through a well-organized knowledge base and live chat options for instant support.
- Customizable Live Chat — Engage with customers in real-time on your website and social media, with options for chat transfer and customizable widgets.
- Robust Integrations — Integrate effortlessly with popular platforms like Shopify, WooCommerce, and Slack, along with webhooks and APIs for custom solutions.
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