Ebi
Features
- Natural Language Processing — EBI.AI understands complex customer questions and intents, providing accurate responses.
- Omnichannel Support — Engage with customers seamlessly across various platforms like your website, Facebook, SMS, and WhatsApp.
- Conversation Builder — An easy drag-and-drop tool allows you to build conversations without any coding knowledge.
- Pre-built and Custom Skills — Utilize pre-built capabilities for common inquiries or create custom skills tailored to your business needs.
- Human-in-the-Loop — Complex inquiries can be escalated to human agents, ensuring customers receive the help they need.
- Analytics and Insights — Track performance and uncover trends to continuously optimize your AI assistant.
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